FAQs - KUORA laboratories

ABOUT OUR PRODUCTS

ARE YOUR PRODUCTS DERMOCOSMETICS?

Yes, all our products are dermocosmetic because they are formulated with dermatological and cosmetic active ingredients to treat and improve specific skin conditions.

ARE THEY DERMATOLOGICALLY TESTED?

Yes, all our products are dermatologically tested and pass rigorous quality controls.

ARE THEY VEGAN?

Most of our products are vegan, however, some products contain elastin, a non-botanical active ingredient. You can read the ingredient list for all the information.

DO THEY CONTAIN PARABENS OR SULFATES?

No, our products do not contain parabens, sulfates, or other skin-damaging ingredients.

ARE THEY SUITABLE FOR ATOPIC AND SENSITIVE SKIN?

Yes, our formulas are developed for atopic skin. Kuora guarantees full safety even on the most sensitive skin.

ARE THEY ALL-NATURAL?

Some products such as Chia oil concentrate or Dermogel among others, are 100% natural. Please refer to the list of active ingredients of each product for more information.

CAN I USE THEM IF I HAVE OILY SKIN?

Yes, you can use them if you have oily skin, as they are non-comedogenic, meaning that their active ingredients do not clog pores.

ARE THEY SUITABLE FOR ALL SKIN TYPES?

Yes, our formulas are suitable for even the most sensitive skin.

HOW CAN I CHOOSE THE PRODUCT THAT BEST SUITS MY SKIN?

To choose the product that best suits your skin, go to the routines section or consult the catalog to see the indications of each product.

CAN I COMBINE MULTIPLE PRODUCTS?

Yes, in fact by combining several products you will achieve better results. Head over to our routines section to see some skincare combinations.

ARE THEY SUITABLE FOR ALL SKIN PH TYPES?

Yes, our dermocosmetic products are dermatologically tested for all skin PH types.

IF I HAVE ACNE, CAN I USE ANY TYPE OF DERMOCOSMETIC PRODUCT?

If you have acne, it is not recommended to use any type of product. Depending on your type of acne, your dermatologist can advise you on one or another active ingredient.

DO THE PRODUCTS HAVE SUN PROTECTION INCLUDED?

No, KUORA products do not have filters included, but we have an advanced range of sunscreens to include as the last step in your daily routine.

CAN I USE THEM IF I HAVE ALLERGIES?

Yes, you can use them, but always under dermatological supervision.

WHICH PRODUCT IS BEST FOR HYPERPIGMENTATION?

The best actives for hyperpigmentation with vitamin C and soy.

HOW LONG WILL IT TAKE TO SEE RESULTS?

It is normal to start seeing results after 28 days, which is the time in which the skin regenerates.

DO YOU OFFER PERSONALIZED SKINCARE CONSULTATIONS?

At the moment we do not offer personalized consultations, but in each product you have the necessary information, such as the active ingredients, characteristics, how to use or indications for skin type.

ACTIVE INGREDIENTS

DO YOUR PRODUCTS HAVE CHEMICAL INGREDIENTS?

Yes, some of our products have chemical active ingredients such as retinol, glycolic acid or hyaluronic acid, always in optimal concentrations for the most sensitive skin.

IS THERE A PRODUCT WITH 100% NATURAL ACTIVE INGREDIENTS?

Yes, we have 100% natural products. You can see the assets of each product in the product sheet of our online store.

WHICH ACTIVE INGREDIENTS ARE MOST EFFECTIVE?

Depending on each case, all our active ingredients act effectively and synergistically.

WHICH ACTIVE INGREDIENT IS MOST EFFECTIVE FOR TREATING VERY DRY SKIN?

Hyaluronic acid is the star active ingredient to deeply hydrate the skin.

WHICH ACTIVE INGREDIENT IS BEST FOR REPAIRING THE SKIN BARRIER?

Chia oil and urea are the two star active ingredients for repairing the skin barrier.

IS SYN®AKE REALLY EFFECTIVE?

Yes, the SYN®AKE is effective, especially with the constancy of application.

IS SYN®AKE HARMFUL TO THE SKIN?

No, SYN®AKE is a completely safe ingredient, even for sensitive skin.

CAN RETINOL IRRITATE MY SKIN?

Retinol at low concentrations is very safe for all skin types.

WHEN IS IT BEST TO USE RETINOL?

KUORA's products containing retinol are formulated to be used both day and night.

CAN RETINOL BE USED EVERY DAY?

Yes, because they have low concentrations, our retinol products do not cause any irritation.

WHAT ARE THE BEST ACTIVE INGREDIENTS FOR DULL SKIN?

Without a doubt for dull skin, the best active ingredient is vitamin C.

CAN PRODUCTS WITH BIOMEMBRANES DAMAGE ME?

No, the biomembrane is only a technology for transporting active ingredients.

WHAT ARE PHYSICAL FILTERS?

They are the filters that act as a mirror and are of mineral origin, they reflect ultraviolet radiation naturally protected to the skin against oxidative damage from ultraviolet rays.

ARE SUNSCREENS SUITABLE FOR CHILDREN?

Only pediatric panty liners that carry physical filters, as they are not absorbed by the body.

WHICH ACTIVE INGREDIENT IS THE MOST POWERFUL FOR FINE LINES AND EXPRESSION WRINKLES?

The ideal is the combination of active ingredients, as each one will act in a different way. Visit our routines for more information.

PURCHASES & SHIPPING

¿PUEDO PROBAR LOS PRODUCTOS ANTES DE COMPRARLOS?

No, as we are an e-commerce we do not send samples for free.

ARE THEY SOLD IN ANY PHARMACY OR COSMETIC STORE?

Yes, we distribute our products in several pharmacies, but not in all of them, so it is easier to find what you are looking for in our online store.

DO YOU HAVE A PHYSICAL STORE?

We do not have a physical store, we sell through pharmacies and our online store.

DO YOU SEND SAMPLES TO TEST THE PRODUCTS?

No, we do not send samples of the products to be tested before purchase. What we do do is include samples of other products in your order so that you can try a wider range.

CAN THE PRODUCTS BE RETURNED IF THEY DO NOT GIVE RESULTS?

Yes, as we are covered by the European Retail Act.

HOW LONG DOES A SHIPMENT TAKE?

Normally shipments take 3 to 5 days to arrive, not counting holidays when there are usually no shipments or deliveries.

CAN I PRE-ORDER A PRODUCT THAT IS OUT OF STOCK?

Yes, you can sign up for our newsletter to find out when a product is back in stock.

HOW CAN I TRACK MY ORDER?

In your user account you will be able to see the status of your order at any time. In addition, the transport agency will also send you information about the delivery of your order.

WHAT PAYMENT METHODS ARE ACCEPTED?

You can pay in our online store by bank card (VISA, MASTERCARD...), with your PayPal account or with Bizum.

CAN I MODIFY OR CANCEL MY ORDER?

If the order has not been processed, you can make changes to it or cancel it. Once processed, the order can no longer be modified, but you can request a return if you need to.

HOW CAN I CONTACT CUSTOMER SERVICE?

We have an email to contact our SAC that will clarify any doubts about your order or our products. Write to info@kuora.com

WHAT DO I DO IF MY ORDER IS DELAYED?

If you see that your order is delayed and you have already received the email from the transport agency with the delivery date, contact them or write to us at info@kuora.com